Billing Frequently Asked Questions
Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
- Marin Specialty Surgery Center – Facility fee
- Anesthesia provider
- Laboratory – pre-operative lab work ordered by your surgeon or anesthesiologist
- Your surgeon’s office – his/her fee for performing your surgery.
- Pathologist – services for tissue specimens removed during surgery requiring further examination.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, and American Express.
When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly, and we have re-submitted your claim for a corrected payment and allowance determination.
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 60 days. If you encounter problems paying within the 60 days, please contact our office immediately at 415-461-4400 and ask for our collections department.
What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 60 days of your surgery. Elective and cosmetic surgery procedures must be paid in full prior to your surgery date.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We may request that your deductible and copay amounts be paid on your date of surgery. You will receive a notice from us regarding the amount to pay. Self pay accounts are asked to pay 100 percent of the total estimated procedure on the date of surgery and to also sign a financial agreement keeping in mind that our balances are due within 60 days.
If you anticipate difficulty in paying your bill within the 60-day period, please let us know immediately.
